This is a very important point for Black Entrepreneurs to
understand if you want to have a sustainable business.
Most business owners mistakenly think that the value of a
business is its lease, its furniture and fixtures, its
inventory, its financial statements. They don't understand that
none of these things are worth much without customers.
The greatest asset a business can ever posses is a known list
of satisfied, loyal customers.
Most of us run our businesses without a way to directly reach
out to our past and present customers. This goes back to
something I mentioned awhile back, we think the purpose of a
customer is to sell a product when we should be thinking that
the purpose of the product is to gain a customer.
Every business, every product line, every service organization,
even if it is distance from the ultimate consumer by a chain
distribution is still dependent on an actual consumer for its
lasting success.
So when you consider not only your immediate short term needs,
but also your long-term hopes, in that process very carefully
consider the value of the customer or the client.
That is where the true value and your success lie.
As you establish marketing objectives and strategies for your
business I urge you to carefully consider the value of the
customer.
In the we'll need to talk about determining the value of a
customer and a few Marketing ideas.
But we need to keep the value of the customer in mind as we
consider all of these other ideas.
Bedford is founder of How To Be A Black
Entrepreneur.com
You can receive his FREE ebook 'How To Be A Black
Entrepreneur
In The Information Age' by subscribing at
http://www.howtobeablackentrepreneur.com
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